Policies

Payment

Anne Gregory Jewelry accepts most forms of payment including: PayPal, MC, Visa, Amex and money order. Payment must be received prior to the item being custom made or shipped.

Residents of Texas will be subject to sales and use tax.

 

Shipping

Custom made items can take 1 week to ship for low complexity items. For larger, more elaborate jewelry items, shipping can take 6 to 8 weeks.

USPS is the primary carrier for US, Canada and abroad. All jewelry items are insured and trackable.  All non-jewelry items (boxes and polish cloths) are trackable but not insured unless requested by the customer.

All sales to countries other than the USA may be subject to tariff, sales tax, international customs and any other fees assessed at the time of shipping. The customer is responsible for these additional fees.

 

Refunds and Exchanges

Refunds are made on an individual basis. If the item is in new condition and is returned within 30 days of purchase, a full refund will be issued. If the item is returned in used condition, a 25% re-stocking fee will be charged. Prior authorization is required to return an item.

Specialty Custom Orders are non-refundable. This applies to items specially created (outside of the parameters of what is shown or represented on the Anne Gregory Jewelry or Anne Gregory Jewelry Etsy site). Exceptions may apply. This will be determined on an individual basis.

For items that are purchased in small or medium sizes, the prices listed on the site apply. If the item is purchased in a large or extra large size, a small fee may apply due to the added cost of supplies and time required to expand an item (determined on an individual basis).

Repairs are generally free (determined on an individual basis). The customer pays to ship the product to Anne Gregory Jewelry along with pre-payment for the return shipping.

 

FAQ’s

Where do you purchase your chain mail ring supplies?

All sterling silver, copper, and bronze wire used on individual items is purchased from the United States. Other rings, to include: anodized aluminum, bright aluminum, niobium, titanium, enameled copper, enameled silvered copper, stainless steel, and rubber, are purchased pre-cut or pre-made from either the US or Canada.

How do I care for sterling silver items?

For chain mail:
Use a jewelry polish cloth to remove unwanted tarnish (patina). After wear, gently wash item between your palms with soapy water. Pat dry with a soft hand towel and allow to dry overnight. Store jewelry in a resealable (ziplock) bag with an anti-moisture/tarnish strip.

For sterling silver plated beaded jewelry:
Do not use polishing cloths to remove tarnish as it may remove the silver plating from the glass beads. Use the following instructions to remove tarnish (patina):

1.) Place a sheet of foil in a small pie tin.
2.) Lay the jewelry on the foil and cover completely with boiling water.
3.) Sprinkle baking soda on jewelry and watch the tarnish (patina) magically disappear. Turn jewelry over and repeat the baking soda process.
4.) Wash jewelry gently between palms with soapy water. Pat dry with a soft hand towel and allow to dry overnight or until all moisture is completely gone.
5.) Store beaded item in a zip lock bag with a carbon (or other anti-moisture/tarnish) strip. Do not store any other jewelry in the same bag. Do not store beaded sterling silver jewelry in a zip lock bag without carbon (or other anti-moisture/tarnish) strip as it will tarnish.


How do I care for bronze, brass and copper?

Bronze will tarnish (or form a dark patina) as it is exposed to oxygen over time. For some, the tarnished look is agreeable and a paste wax can be applied sparingly (Simichrome) to maintain the look. But for those who desire a shinier appearance, there is another way to clean the metal.

1.) Begin by cleaning item gently with a jewelry polishing cloth.
2.) Next, wash jewelry gently between your palms under running water using miild hand detergent. Pat dry with hand towel.
3.) Put 1 to 2 tablespoons of baking soda and a few drops of fresh lemon juice in a small bowl. Form a paste and apply it to the jewelry, gently brushing with a toothbrush or cloth. Leave jewelry sit in bowl (with paste on), for approximately 15 to 30 minutes (depending on the outcome you desire). Rinse and pat dry.
4.) Vinegar can also be used to soak the jewelry prior to gently scrubbing with the toothbrush and baking soda mixture.
5.) Once jewelry is completely clean, store it in a small resealable (ziplock) bag with an anti-tarnishing strip.

How do I care for stainless steel, aluminum, niobium, titanium and enameled copper?

After wear, gently wash item between palms using a mild hand detergent. Pat dry with a soft hand towel and allow to dry overnight. Store jewelry in a resealable (ziplock) bag with an anti-tarnishing strip.

What is Silver Enameled Copper?

Enameled Copper is soft copper with a colored layer and plastic coating to seal it.  Silver Enameled Copper has a layer of silver plated to the wire prior to the color layer and plastic coating.

How many items are in stock regarding each listing? Will an order need to be custom made?

There are only one each of the current listings in stock (unless otherwise specified).  If you require more than one each of a particular item, it may (though not always) extend the shipping time.   The minimum timeframe for a custom order  is 2 to 4 weeks; the maximum is 4 to 8 weeks.  At Anne Gregory Jewelry we try our utmost to ship orders within 7 to 10 days but vendor inventories may preclude our best intentions.  Customers will always be notified by email if an oder will be shipped later than 10 days.

Besides jewelry, what other supplies are available for purchase?

There are silver gift boxes (cotton lining) available  in three sizes for purchase.  There are polishing cloths available in two sizes. Look for the listings.  See below for sizes.

Silver Box Sizes
2 1/4 x 3 1/4 inches
3.75 x 3.75 inches
2 1/8 x 8 1/8 inches

Polishing Cloth Sizes
2.5 x 3.5 inches
7.5 x 5 inches

How do I measure my wrist to determine bracelet sizing?

We suggest that you measure your wrist with a string or cloth measuring tape.  Wrap it fairly snuggly around your wrist then round up the measurement approximately 1″.

Most women will wear size 7 to 7.5″.  Most men will wear size 8 to 8.5″.

Small – 7″

Medium – 7.5″

Large – 8″

X-Large – 8.5″

 

Anne Gregory, LLC

AnneGregoryJewelry.com

AnneGregoryJewelry.etsy.com

Email: info@annegregoryjewelry.com